Meyou

Account Deletion

Delete your Meyou account and your personal data

If you no longer wish to use Meyou, you can request deletion of your account and the personal data associated with it. You can start the request from inside the app, or by writing to us from the email address registered to your account.

Deletion is permanent. Once your account has been deleted it cannot be restored, and you will need to register a new account to use Meyou again.

Option 1 — From inside the app

In-app deletion

  1. 1Open the Meyou app and sign in to the account you want to delete.
  2. 2Go to the Me page, then open Settings.
  3. 3Choose Delete Account and confirm the prompt.
  4. 4Verify the account (as prompted) so we know the request comes from the account owner.

Menu wording may differ slightly between app versions and languages.

Option 2 — By email

Send us a deletion request

Write to service@meyou-app.com with the subject Account Deletion Request, and include:

  • your User ID (shown on the Me page in the app);
  • the phone number or email address you registered with;
  • a short statement that you want your account and its data deleted.

We may reply to confirm receipt and to verify that you own the account before we proceed.

Email a deletion request

What is deleted

What we may need to keep

Some records must be retained for a period required by applicable law — for example payment and transaction records, and logs we must keep for anti-fraud, security and audit purposes. Those records are stored separately from your profile, are used only for those purposes, and are deleted when the retention period ends.

Before you delete

Please check the following first. A deleted account cannot be restored, so any remaining balance, unredeemed items or pending transactions may be lost. We recommend that you withdraw any remaining balance and finish pending transactions before sending the request.

Contact us

Questions about account deletion or your personal data? Write to service@meyou-app.com.